Penguinsoft Policy

The legal stuff and such. Make sure you read every line.

  • Privacy Policy

    Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

    Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

    Collection of Information
    We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

    Cookie/Tracking Technology
    The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

    Distribution of Information
    We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

    Commitment to Data Security
    Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

    Privacy Contact Information
    If you have any questions, concerns, or comments about our privacy policy you may contact us using the contact form.

    We reserve the right to make changes to this policy. Any changes to this policy will be posted.

    Refund Policy

    For our WebPresence website packages we offer exclusive 30 day money back guarantee. Initial startup fees and down payments are nonrefundable.

    For hosted software services we do not issue refunds after the billing cycle has started.

    Cancellation Policy

    In order to cancel your service with Penguinsoft LLC we require a 14 days written notice, You Must contact us by our online contact form or by postal service to our business address. You are responsible to cancel your account. If you DO NOT cancel your account you will be held responsible for all charges until such date as you cancel your account.

    Setup fees, when applicable, are non-refundable. You are obligated to pay for your account even if you do not use it.

    If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed.

    If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collections agency or attorney) for further action. We also reserve the right to report your unpaid balance to credit reporting agencies.

    Late Payment Policy

    If we have not received your payment in our office by the due date on the invoice, we will send you a reminder.  If we have not received your payment in 10 days of the reminder we will add a 2% late payment fee to your invoice.  The minimum late payment fee is $35.00.  The purpose is to defray the costs associated with collecting late payments.

    If you refuse to pay us, or do not respond to our e-mails, we will make every effort to collect the debt. All costs we incur associated with collecting debts, including attorneys’ fees and court costs, will be paid by you.

    Contact Information

    Phone and Fax:
    (877) 408 6276

    Penguinsoft LLC
    13194 US Hwy. 301 S. #115
    Riverview, FL, 33578
    United States

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